Privacy & Data Deletion Policy

NUTZEN – Goodness You Can Taste

Website: https://nutzen.co.in
Effective Date: 13 October 2026
Platform: Shopify

1. Introduction

At NUTZEN, we value your privacy and are committed to protecting your personal information.

Our online store is powered by Shopify, which provides the e-commerce infrastructure for customer accounts, shopping carts, checkout, order management, and related services.

This Privacy & Data Deletion Policy explains how NUTZEN collects, uses, shares, stores, and manages personal information when customers visit our website, create an account, or place an order.

2. Information We Collect

We collect only the information reasonably necessary to operate our online store, process orders, provide customer support, and fulfill applicable business obligations.

A. Customer Information

When you register or place an order, we may collect:

  • Customer name

  • Email address

  • Mobile phone number

  • Billing address

  • Shipping or delivery address

  • Customer account details

B. Order and Billing Information

When you purchase products from NUTZEN, Shopify and our payment service providers may process:

  • Products purchased

  • Order number and transaction details

  • Billing and shipping information

  • Order value, discounts, and taxes

  • Payment method and payment status

  • Refund and cancellation information

  • Order history

C. Website and Device Information

Shopify and enabled website services may automatically collect technical information, including:

  • IP address

  • Browser and device type

  • Cookies and session information

  • Website interactions and browsing activity

  • Shopping cart activity

This information supports website functionality, security, performance, and analytics.

3. Payment Processing and Billing Security

NUTZEN uses Shopify's checkout infrastructure and supported third-party payment service providers, including Razorpay where configured, to process online payments.

Payment providers may collect and process the information required to authorize, verify, and complete transactions.

NUTZEN may receive payment confirmations, transaction identifiers, payment status, and other information necessary for billing, refunds, and reconciliation.

NUTZEN does not intentionally collect or store complete debit or credit card numbers, card CVV codes, or UPI PINs in its own customer records.

Payment providers process payment information according to their applicable security practices, terms, and privacy policies.

4. How We Use Customer Information

We use personal information for the following purposes:

  • Processing and confirming customer orders

  • Completing payment and billing transactions

  • Delivering purchased products

  • Sending order confirmations and delivery updates

  • Managing customer accounts and order history

  • Processing refunds and resolving payment issues

  • Responding to customer inquiries

  • Maintaining store security and preventing fraud

  • Improving website functionality and customer experience

  • Meeting applicable accounting, tax, and legal requirements

  • Sending marketing communications where permitted

5. Sharing of Customer Information

NUTZEN shares customer information only where reasonably necessary to provide services, operate the store, or comply with applicable requirements.

A. Shopify

Our store is hosted on Shopify. Shopify processes customer and order information to support services such as checkout, customer accounts, order management, store security, and analytics.

B. Payment Service Providers

Relevant billing and transaction information may be shared with payment processors, including Razorpay where applicable, to complete payments, verify transactions, and process refunds.

C. Shipping and Delivery Partners

Customer names, phone numbers, delivery addresses, and necessary order information may be shared with shipping or delivery partners, including Shiprocket where used, to fulfill orders and provide delivery updates.

D. Service Providers

We may share limited information with service providers that support store operations, customer communications, fraud prevention, analytics, or technical maintenance.

E. Legal Requirements

Information may be disclosed where required by applicable law, lawful government requests, or legal proceedings.

NUTZEN does not independently sell customer contact lists or billing information to data brokers.

Where Shopify or enabled advertising and analytics integrations process information for personalized advertising or other purposes, those activities are governed by the applicable privacy settings and disclosures.

6. Cookies and Analytics

Our Shopify-powered website uses cookies and similar technologies to support:

  • Shopping cart functionality

  • Customer sessions and authentication

  • Secure checkout

  • Website performance and security

  • Store analytics

  • Marketing and advertising features, where enabled

Customers may manage cookies through their browser settings and available website privacy controls.

Certain essential cookies are required for the website to function correctly.

7. Customer Account Deletion

NUTZEN respects customers' rights to request deletion of their accounts and associated personal information, subject to applicable legal requirements.

How to request account deletion:

  1. Visit https://nutzen.co.in.

  2. Sign in to your customer account, if available.

  3. Navigate to the Profile or My Account section.

  4. Select the Delete Account option, if available, and follow the instructions.

  5. Alternatively, contact NUTZEN customer support through the contact details provided on our website.

Customers should provide their registered email address or mobile number to help us identify the relevant account.

NUTZEN may request additional verification before processing deletion.

8. What Data Is Deleted?

Following a verified and approved deletion request, NUTZEN will initiate the applicable deletion or anonymization processes for eligible personal information, which may include:

  • Customer name

  • Email address

  • Phone number

  • Saved customer addresses

  • Customer profile information

  • Other eligible personal information associated with the account

Some information may remain where retention is necessary for legal, tax, accounting, fraud prevention, dispute resolution, or other permitted purposes.

For example, certain order transaction records may remain after customer-identifying information has been erased.

Deleting a NUTZEN customer account does not necessarily delete a separately maintained Shopify or Shop account.

9. Data Retention

NUTZEN retains customer information for as long as reasonably necessary to:

  • Complete purchases and deliveries

  • Maintain required transaction records

  • Provide customer support

  • Process refunds and disputes

  • Meet accounting and tax obligations

  • Comply with applicable legal requirements

When information is no longer required, it may be deleted or anonymized in accordance with applicable policies and laws.

10. Customer Privacy Rights

Subject to applicable law, customers may request:

  • Access to their personal information

  • Correction of inaccurate information

  • Deletion of eligible personal information

  • Information about how their data is processed

  • Withdrawal of applicable marketing consent

Requests can be submitted through NUTZEN customer support.

11. Data Security

NUTZEN uses Shopify and relevant service providers to support secure online shopping and customer information processing.

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

However, no online system can guarantee absolute security.

12. Third-Party Privacy Policies

Our services may involve third-party platforms, including:

These providers may have their own privacy policies governing how they process personal information.

13. Updates to This Policy

NUTZEN may update this policy when our services, technology, data-processing practices, or legal obligations change.

The latest version will be available on our website with an updated effective date.

14. Contact Information

For privacy inquiries, billing-related concerns, or account deletion requests, please contact:

NUTZEN Customer Support

Website: https://nutzen.co.in
Email: contact.nutzen@gmail.com
Phone: +91 8977021408

Customers may also use the contact options available on our website.

NUTZEN – Goodness You Can Taste.